Effective Date: May 5, 2025

By accessing and using guestsloss.com, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making a booking or using our services.

1. General

These Terms and Conditions apply to all visitors, users, and guests of guestsloss.com. By using our website or booking a room, you accept these terms in full. If you do not agree with any part of these terms, please do not use our website.

2. Booking and Payment

  • All bookings are subject to availability and confirmation.
  • To secure your reservation, you may be required to provide valid contact information and payment details.
  • Prices are listed in Canadian dollars (CAD) and include applicable taxes unless otherwise stated.
  • We reserve the right to change rates, packages, or services at any time without prior notice.

3. Check-In and Check-Out

  • Check-in time: from 2:00 PM
  • Check-out time: by 11:00 AM
  • Early check-in or late check-out may be available upon request and subject to additional charges.

4. Cancellation and Refund Policy

  • Free cancellation is available up to 48 hours before your scheduled arrival.
  • Cancellations made less than 48 hours before arrival may be subject to a cancellation fee equal to one night’s stay.
  • No-shows will be charged the full amount of the first night.

5. Guest Responsibilities

  • Guests are expected to respect the property, staff, and other guests at all times.
  • Smoking is not permitted inside the rooms or common areas.
  • Pets are not allowed unless explicitly stated.
  • Please observe quiet hours from 10:00 PM to 8:00 AM.
  • Any damage to the property or its contents caused by a guest will be charged to the guest’s account.

6. Use of Website

  • You agree not to use the website for any unlawful purpose or in any way that may harm guestsloss.com or its users.
  • All content on this website, including text, images, and logos, is the property of guestsloss.com and may not be used without permission.

7. Privacy

  • We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

8. Limitation of Liability

  • guestsloss.com is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or stay at our guest house.
  • We are not responsible for loss, theft, or damage to your personal belongings during your stay.

9. Third-Party Links

  • Our website may contain links to third-party websites. We are not responsible for the content or practices of these sites.

10. Changes to Terms

  • We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of the website or our services after changes constitutes acceptance of the new terms.

11. Governing Law

  • These Terms and Conditions are governed by the laws of the Province of British Columbia, Canada.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Phone: +1 778 239 4773
Email: [email protected]
Address: 345 W 13th Ave, Vancouver, BC V5Y 1W2, Canada