Effective Date: May 5, 2025

At guestsloss.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, contact us, or make a booking. By using our website, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you fill out our contact or booking forms, we may collect your name, email address, phone number, and any other information you provide.
  • Booking Details: Information related to your stay, such as check-in/check-out dates, room preferences, and special requests.
  • Communication Data: Any correspondence you send to us via email or through our website.
  • Technical Data: Information about your device and usage, such as IP address, browser type, operating system, referring URLs, and pages viewed, collected via cookies and analytics tools.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and manage your booking or inquiry.
  • To communicate with you regarding your reservation or questions.
  • To improve our website, services, and customer experience.
  • To comply with legal obligations and protect our rights.
  • For marketing purposes, such as sending you updates or special offers (only if you have opted in).
  • To support advertising and analytics, including Google Ads, in compliance with their policies.

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data in the following cases:

  • With service providers who assist us in operating our website and managing bookings (e.g., payment processors, IT support).
  • If required by law, regulation, or legal process.
  • To protect the rights, property, or safety of guestsloss.com, our users, or others.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze site usage, and support advertising (including Google Ads). Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can manage your cookie preferences through your browser settings. For more information about how Google uses data when you use our site, please visit Google’s Privacy & Terms.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.
  • Object to or restrict the processing of your data.
  • Withdraw consent at any time (where applicable).
  • Lodge a complaint with a data protection authority.

To exercise your rights, please contact us using the details below.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us, and we will promptly delete such information.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Phone: +1 778 239 4773
Email: [email protected]
Address: 345 W 13th Ave, Vancouver, BC V5Y 1W2, Canada